Mon-Fri 6am-4pm PST.
You may place an order at any time 24 hours a day, 7 days a week using our secure online ordering process.
Production lead times may vary per hardware and door line. Typical lead time guidelines are listed below. We do our best to keep these lead times but these are approximate and not guaranteed. You will be advised of any increased lead times or backorders upon your order review.
US Made Ladders – 2-3 weeks.
German Made Ladders – 6-8 weeks.
Rush orders can be requested by calling us at 866-815-8151 and speaking with a sales representative to walk you through the process, options and rush shipping costs.
Transit times will also vary per order.
Library Ladder orders are shipped freight. Freight orders are delivered curbside.
We happily service clients all over the world however our Free Shipping Online Checkout process is not designed to handle international orders at this time. Call us at 866.815.8151 to place all international orders. Shipping will be added to all international orders.
All carriers require a physical delivery address. Please review the accuracy of your shipping address before check out. Address changes after an order has been placed may result in additional fees. Contact us immediately after placing an order if you need to make a change. Any order that has shipped and needs to be changed will be at the discretion of the carrier and may result in additional re-route fees.
Sales order confirmations are emailed on every order. If you find a discrepancy, please notify us immediately at 866-815-8151 to ensure you receive accurate products.
Changes to orders:
All product changes to orders must be made with 24 hours of placing your order. This must be done by calling us at 866.815.8151 and speaking to a customer service representative. No other method of change will be accepted. Changes made after the 24 hour period will incur a 20% change fee. Orders begin to process immediately after ordering and 99% of our items are made to order.
Cancelling an order:
Cancellation must be made within 24 hours of placing your order. This must be done by calling us at 866.815.8151 and speaking to a customer service representative. No other method of cancellation will be accepted. Cancellations made after the 24 hour period will incur a 20% change fee if the order has been partially completed. If the order has been completed, it cannot be canceled. Orders begin to process immediately after ordering and 99% of our items are made to order.
In the event that your specific product is no longer available, Specialty Doors reserves the right to substitute the part with a comparable product in quality, style and color.
Upon delivery, if you observe damage to your hardware packages and/or door crates, you must note the damage or refuse the delivery due to damage with the driver. Claims will not be allowed without doing so. We ask that you open and inspect your packages thoroughly for any missing or incorrectly shipped items which must be reported to us within 3 days of receipt.
The damages must be reported to the shipping company driver and to us immediately as mentioned above in Delivery Inspection. Replacement orders for damaged goods are given priority.
Return Policy on Library Ladders:
Library Ladders are made to order. Each library ladder order is considered a custom item and is therefore not returnable.
We offer a 20 year quality warranty against defects in materials and workmanship. Limited warranty will be stated on the item as it applies.